2022年的全國導游資格考試正在積極備考中，現在到考試之間的時間就應該主動備考，學習自己不會的，掌握重難點都是很關鍵的!接下來幫考網給小伙伴們分享一下英文面試問答，一起來看看吧。

導游服務1

得知行程變動，導游急忙趕到車站去接旅行團。當他到達車站時，他發現客人們已經在車站外面等了很長時間，他們對此很惱火。在這種情況下，導游應該怎么做?

Q: Upon the news that some change has been made, the tour guide hurried to the station to meet a tour group. When he arrived at the station, he found that the guests had been waiting outside the station fｏｒquite a long time ａｎｄ　they were quite annoyed with that. What should the guide do with such a situation?

A:1) 首先，導游要向旅行團、領隊和全陪道歉。

1) Firstly, the tour guide should apologize to the tour group, tour leader ａｎｄ　national guide.

2) 其次導游需向客人解釋說明，并表達自己為旅行團服務的誠意。

2) Then the tour guide should explain the matter ａｎｄ　express his sincerity to serve the tour group.

3) 導游應采取措施彌補過錯，努力贏得游客的信任。

3) The guide should take actions to make up fｏｒthe fault ａｎｄ　try to win trust from the tourist.

4) 根據情況需要，導游可以對游客進行賠償。

4) As required by the case, the tour guide may make compensation fｏｒthe tourists.

導游服務2

地接導游正按計劃與旅游團會面時，他接到全陪導游的電話，說旅游團要到第二天晚上才能到達。地接導游該如何處理?

When the local guide is about to meet the tourｇｒｏｕｐas planned, he got a call from the national guide that theｇｒｏｕｐwould not arrive until the next evening. How should the local guide deal with it?

A:1) 首先，地接導游應聯系酒店和餐廳取消當天的住宿。2) 地接導游應安排次日的食宿和交通。3) 接下來，地接應為全陪制定新的行程計劃，并盡量保留原項目。4) 如果原項目難以保留，地接應盡量保留最具代表性和獨特性的景點。

1) First, the local guide should contact the hotel ａｎｄ　restaurant to cancel the accommodation fｏｒthe day.2) The local guide should make arrangement fｏｒ food, accommodation ａｎｄ　transportation fｏｒthe next day.3) Next, the local guide should make new schedule fｏｒthe tour guide’s stay in the city ａｎｄ　try reserve the original items.4) If it is difficult to keep the original project, the tour guide should try to retain the most representative ａｎｄ　unique scenic spots.

導游服務3、4

3. 一位地接去機場接一個沒有全陪的海外團。直到在旅館登記入住時，才發現他應該接的不是這個團體。在這種情況下，導游該怎么辦?

3. A local guide went to the airport to receive an overseasｇｒｏｕｐwhich has no accompany of a national guide. It not until checking in at the hotel did the guide found out that it was not theｇｒｏｕｐthat he was supposed to meet. Under such a circumstance, what should the guide do?

1) 首先，地接應該找出錯誤的原因，并盡快聯系正確的團隊。他還應該向旅行社報告此事。

2) 如果兩個旅行團都是同一旅行社的代理人，導游無須更換旅行團。否則，當地導游應盡可能快地交換旅游團。

3) 最后，當地導游應向客人解釋并真誠道歉。

4. 如果游客在中國旅行中丟失了行李，導游應該如何處理?

1) 導游應帶客人到機場報失并登記。

2) 在找到行李之前，導游應該幫客人買一些必需品。

3) 如果在旅游結束前還沒有找到行李，導游應該通知航空公司客人的相關信息。

4) 如果行李被確認丟失，客人應該向航空公司提出索賠。

1) Firstly, the local guide should find out the cause fｏｒhis mistake ａｎｄ　try to contact the rightｇｒｏｕｐas soon as possible. He should also report the matter to the travel agency.2) If both of the two groups were the agents of the same travel agency, the tour guide may not change the tour group. Otherwise, the local guide should try to exchange the tour groups as fast as they can.3) At last, the local guide should explain the matter to the guests ａｎｄ　make a sincere apology.

4. If the tourists lost his luggage on his trip to China, how should the guide handle the situation?

1) The guide should take the guest to report the lost to the airport ａｎｄ　make registration.2) Before the luggage is found, the guide should help the guest buy some necessities.3) If the luggage hasn’t been found yet till the end of the tour, the tour guide should inform the airline company of the guest’s relative information.4) If the luggage is confirmed to get lost, the guest should ask the airline company fｏｒa claim.

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全陪導游小李帶旅游團在武夷山觀光時，發現一位年長的游客走丟了。在確認游客確實走丟后，他向客人的朋友打聽他的下落，但他們也不知道他去了哪里。那小李該怎么辦?

1、Xiaoli, a national guide, found that a seniｏｒtourist got lost when he took a tourｇｒｏｕｐfｏｒsightseeing in Mount Wuyi. After confirmation that the tourist did get lost, he inquired the guest’s friends, but they had no idea where he went either. What should Xiao Li do then?

1) 他和領隊應該立即尋找客人，而地接導游帶其他游客繼續觀光。2) 他應該向警察局或度假區的其他管理部門尋求幫助。3) 他還應聯系酒店，看看游客是否已返回酒店。4) 向旅行社報告此事。5) 處理事故引起的問題。6) 給旅行社寫一份事故報告。

1) He ａｎｄ　tour leader should look fｏｒthe guest immediately while the local guide would take other tourists to go on sighting.2) He should report to the police station ｏｒother management sectors of the resort area fｏｒhelp.3) He should also contact the hotel to see if the tourist has returned to the hotel.4) Report the matter to the travel agency.5) Deal with problems arising the accident.6) Write a report about the accident to the travel agency.

在什么情況下游客會迷路?

1) 導游沒有把停車場和路線說清楚。2) 游客們沉醉于美景，以至于忘記跟緊團隊。3) 旅游者在自己環顧四周或購物時忘記了地址或路線。

2、In what circumstance will the tourists get lost?

1) The tour guide doses not speak the parking lot ａｎｄ　route clear.2) The tourists enjoy the scenery so much that he forgets to leave.3) The tourists forget the address ｏｒroute when looking around on their own ｏｒdoing shopping.

旅游途中如何避免交通事故?

3、How to avoid traffic accidents during tour?

1) 旅游前，導游應提醒司機檢查公交車，如發現車有問題，應予以更換。

1) Before the tour, the tour guide should remind the driver to check the bus, ａｎｄ　if anything wrong was found with the bus, it should be replaced.

2) 在安排行程時，導游要考慮開車所需的時間，千萬不要催促司機開快車或超速。

2) When planning itinerary, the tour guide should consider the time needed fｏｒdriving ａｎｄ　should never hasten the driver to drive fast ｏｒover speed.

3 ) 如果天氣不好，或道路狀況不佳，導游應提醒司機注意安全

2) If the weather is bad, ｏｒthe road is in poｏｒcondition, the tour guide should alert the driver to take care.

4) 導游應防止他人駕駛公共汽車，并提醒司機不要飲酒。

4) The tour guide should prevent other people to drive the bus ａｎｄ　remind the driver not to drink

旅游途中如何避免交通事故?

1) 旅游前，導游應提醒司機檢查公交車，如發現車有問題，應予以更換。2) 在安排行程時，導游要考慮開車所需的時間，千萬不要催促司機開快車或超速。3 ) 如果天氣不好，或道路狀況不佳，導游應提醒司機注意安全。4) 導游應防止他人駕駛公共汽車，并提醒司機不要飲酒。

4、如果游客在入住后感冒發燒，導游該怎么辦?

4、If a tourist had a cold ａｎｄ　fever after check-in, what should the guide do?

1) 導游應關心游客，勸導游客就醫，幫助游客聯系門診或陪同游客到醫院就診。

1) The guide should show concern to the tourist ａｎｄ　persuade him/her to see a doctｏｒａｎｄ　help the tourist contact clinic ｏｒaccompany the tourist to hospital.

2) 導游應該建議旅游者住在旅館里，而不是和旅游團一起出去。導游要安排好游客的伙食。

2) The tour guide should advise the tourist to stay in hotel instead of going out with the group. ａｎｄ　the guide should make arrangement fｏｒthe tourist’s meals.

3) 導游應該讓游客明白他/她應該付車費。

3) The tour guide should make it clear to the tourist that he/she should pay fｏｒthe fare.

4) 導游應嚴禁給旅游者藥物。

4) The guide is forbidden to give medicine to tourists.

幫考網為大家分享的全國導游資格考試英文面試的題目就到這里了，希望對各位備考的考生有所幫助。最后，幫考網祝大家學習順利!順利通過考試!