今天幫考網為大家帶來2020年ACCA考試：會計師與企業基礎經典習題(7)，希望對你們備考有所幫助，備考的小伙伴一起來看看吧。

7.1 (a) Trevor, Joss, Michael ａｎｄ Leona areall managers in HGF Co experiencing conflict in their teams.Trevｏｒresponds toconflict by encouraging the individuals to bargain ａｎｄ negotiate.Joss putsemphasis on the task in hａｎｄ ａｎｄ stresses that theｇｒｏｕｐeffort must besuperiｏｒtoindividual effort.Michael likes to use his power as manger to forcea settlement on his team. This causes some resentment amongst his team members.Leonaignores the conflict in the hope that the issue is trivial ａｎｄ the team willthen continue to operate as normal.

The following are management responses toconflict:

A Denial

B Compromise

C Dominance

D Integration/Collaboration

Fｏｒeach manager, ｓｅｌｅｃｔthe response thatthey use to conflict.

(i) Trevor

(ii) Joss

(iii) Michael

(iv) Leona

(b) Are the following statements aboutconflict resolution true ｏｒfalse?

(i) Compromises result in all parties beingsatisfied

(ii) A win-win situation is rare, but isthe best solution to conflict resolution

(iii) A lose-lose situation is not possible

(iv) Win-lose situations can result indamaged relationships within the team

答案:

(a) (i) B Compromise involves bargaining,negotiating ａｎｄ conciliating.

(ii) D Integration/collaboration involvesemphasis being put on the task ａｎｄ individual esteem being subordinate to theneeds of the group.

(iii) C Dominance is the application ofpower ｏｒinfluence to settle the conflict.

(iv) A Ignoring the issue is known asdenial.

(b) (i) False Even positive compromisesonly result in half-satisfied needs.

(ii) True Win-win situations can result inmutual respect ａｎｄ co-operation.

(iii) False Compromise comes into thecategory.

(iv) True If one team member gets what theywant at the expense of another, relationships within the team may break down.

7.2 (a) Which two of the following areexamples of misunderstanding in the communication process?

A Slang is used in task instructions

B A meeting goes on fｏｒtoo long forparticipants to pay attention to everything

C An email sent to all employees using ITjargon

D The sender of an email has not includeddetails of the location of the meeting

E A manager is constantly dealing withqueries from subordinates ａｎｄ misses a meeting

(b) occurs when an individual thinks thatthey have been wrongly treated by a colleague ｏｒsupervisor. Which of the followingcorrectly fills the blank?

A Indirect discrimination

B Direct discrimination

C A grievance

(c) The meaning of a message is lost at thecoding ａｎｄ decoding stage. Which of the following is the correct term fｏｒthisloss of meaning?

A Feedback

B Distortion

C Noise

答案：

(a) A, C Slang ｏｒjargon could createmisunderstanding if the recipient of the communication is unaware of themeaning.

(b) C This is the definition of agrievance.

(c) B This is the definition of distortion.

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