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4.1 If a supervisｏｒin the Sales departmentrequests the help of the HR Directｏｒin a complex disciplinary matter, whatdirection is the communication flow?

A Vertical

B Horizontal

C Diagonal

答案：C

4.2 What name is given to the processwhereby an individual defines objectives ａｎｄ formulates action plans forlearning with a view to improving his ｏｒher own effectiveness?

A Coaching

B Mentoring

C Counselling

D Personal development planning

答案：D

4.3 The following, with one exception, arepotential problems fｏｒtime management. Which is the exception?

A An open doｏｒpolicy of management

B A sociable work group

C An assertive style of communication

答案：C

4.4 Jared is the leader of a virtual teamwhich stays in contact via email. Team members send all messages to Jared, whoforwards them to the rest of the network. Which communication pattern isreflected in this situation?

A The circle

B The /\\'Y/\\'

C The wheel

D The all-channel

答案：C

4.5 You are a sales representative whoroutinely visits customers in their homes ａｎｄ places of business to present thelatest products ａｎｄ take orders (where inventory is available). Which of thefollowing technology tools will most directly enhance your effectiveness?

A Computer telephony integration

B Electronic Data Interchange (EDI)

C Mobile communications

答案：C

4.6 Which of the following areas is not anadvantage of using email as a communication tool?

A Security

B Speed

C Multiple recipients

D Versatility

答案：A

4.7 Counselling is essentially a/an______-role.

Which of the following words correctlycompletes this statement.

A Advisory

B Non-directive

C Task-related

答案：B

4.8 Which of the following is not anattribute of communication through an informal organisational network or/\\'grapevine/\\'?

A Fast

B ｓｅｌｅｃｔive

C Accurate

D Up-to-date

答案：C

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