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20.1 Which of the following is most clearly a sign of an ineffective group?

A There is disagreement and criticism within the group.

B There is competition with other groups.

C Members passively accept work decisions.

D Individuals achieve their own targets.

答案:C

20.2 A team leader is having difficulties with conflict in the team, due to \'clashes\' or incompatibilities in the personalities of two of its members. The leader draws up a list of options for managing the problem.

Which option, from the following list, would be the least practicable?

A Educate the members about personality differences.

B Encourage the members to modify their personalities.

C Remove one of the members from the team.

答案：B

20.3 The five core dimensions which contribute to job satisfaction are skill variety, task identity, task significance,_____and feedback.Which of the following is the dimension missing from the above list?

A Recognition

B Advancement

C Autonomy

D Rewards

答案：C

20.4 Participation can motivate employees by making them take \'ownership\' of the task and increasing their commitment. In which of the following circumstances, however, would this not happen?

A Participation is genuine.

B The purpose of participation is made clear.

C Everyone is allowed to participate equally.

D Efforts at participation are maintained for a reasonable period.

答案：C

20.5 The management of Guenguiss Cans Co runs a \'tight ship\', with clocking-on timekeeping systems, close supervision and rules for everything. \'Well,\' says the general manager, \'if you allow people to have any freedom at work, they will take advantage and their work rate will deteriorate\'. Which of Douglas McGregor\'s \'theories\' does this management team subscribe to?

A Theory X

B Theory Y

C Theory Z

答案：A

20.6 Application of process theories to motivation in practice involves all but one of the following measures.Which is the exception?

A Clarifying intended results.

B Giving feedback on actual results.

C Immediacy of reward following results.

D Consistency of reward for results.

答案：C

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