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(a) Trevor, Joss, Michael ａｎｄ Leona are allmanagers in HGF Co experiencing conflict in their teams.Trevｏｒresponds toconflict by encouraging the individuals to bargain ａｎｄ negotiate.Joss putsemphasis on the task in hａｎｄ ａｎｄ stresses that theｇｒｏｕｐeffort must besuperiｏｒtoindividual effort.Michael likes to use his power as manger to forcea settlement on his team. This causes some resentment amongst his teammembers.Leona ignores the conflict in the hope that the issue is trivial andthe team will then continue to operate as normal.

The following are management responses toconflict:

A Denial

B Compromise

C Dominance

D Integration/Collaboration

Fｏｒeach manager, ｓｅｌｅｃｔthe response thatthey use to conflict.

(i) Trevor

(ii) Joss

(iii) Michael

(iv) Leona

(b) Are the following statements aboutconflict resolution true ｏｒfalse?

(i) Compromises result in all parties beingsatisfied

(ii) A win-win situation is rare, but isthe best solution to conflict resolution

(iii) A lose-lose situation is not possible

(iv) Win-lose situations can result indamaged relationships within the team

答案:(a) (i) B Compromise involves bargaining, negotiating andconciliating.

(ii) D Integration/collaboration involvesemphasis being put on the task ａｎｄ individual esteem being subordinate to theneeds of the group.

(iii) C Dominance is the application ofpower ｏｒinfluence to settle the conflict.

(iv) A Ignoring the issue is known asdenial.

(b) (i) False Even positive compromisesonly result in half-satisfied needs.

(ii) True Win-win situations can result inmutual respect ａｎｄ co-operation.

(iii) False Compromise comes into thecategory.

(iv) True If one team member gets what theywant at the expense of another, relationships within the team may break down.

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